English for Customer Service

English for Customer Service


Learn the language skills, etiquette and terminology relevant to the service industry and practice skills including troubleshooting, written and spoken communication, and professional communication techniques. Develop and use your English language to engage and build lasting customer relationships.

Why you should choose to study English for Customer Service

About you: You’re working in a customer-facing role and interested in developing your English language to better engage your customers. You’ll grow your English communication skills with contextual learning and develop the skills utilised every day in customer service roles.

How it works
20 hours of tutor-led classes
Specialised course materials prepared by industry professionals
Flexible learning – choose your time and days and number of hours
Additional self-guided study materials
Access to the Virtual Learning Campus for course duration + 2 weeks access post-course
Student Satisfaction

Course Structure

Course Details

This course is designed to help you learn the language and techniques employed by customer service professionals to engage with customers. You will learn the skills, etiquette and terminology relevant to the service industry and practice skills including troubleshooting, written and spoken communication, and professional communication techniques.

You will explore and develop the English skills required for the customer service industry through situational learning. Learn techniques and gain confidence in tackling everyday issues, from handling complaints to tackling issues with phone and email communication and more.

We will work with you to determine a schedule and start dates that suit your timeline.


Your English for Customer Service course will cost:

One-to-one course

  • 20-hour course – £900


Group course

  • 20-hour course – £1,500

Why OI Digital Institute?

We provide students with high-quality online education courses. We pride ourselves on offering flexible study options tailored to your needs and recognised by leading Higher Education institutions and professional bodies.

How we're different

Our mission is to create access to education and provide more opportunities for students to achieve their higher education goals worldwide. We believe that online learning can and should be more than reading pages of text and watching videos of a person who you’ve never met and probably never will. Real people, real teachers and genuine contact can make a good experience great. And we should know, as part of Oxford International, we’ve been helping international students achieve exceptional results for 30 years.

What our students say?

We create our courses with students in mind. We look at helping you to achieve results while also enjoying the experience of learning. As such, we regularly receive great feedback from our students, and we use this to find ways to always do more for you while you’re studying with us. Hear more about what our students have to say…

Entry requirements

There are no specific entry requirements for our English for Customer Service. No matter what your English language level we can help you reach your language goals within your timeline.

You will need access to a laptop or smartphone with a webcam and audio capabilities
You will need access to a reliable internet connection

Students and professionals use OI Digital Institute

The level of teaching, experience and patience from the course providers was absolutely incredible. It was intense, there was a lot to learn in a short space of time, but it was structured to ensure it was taught and consumed at an attainable pace. It was extremely rewarding.
Dan Parkinson

We’re here to help

We are always here to help you through your student journey. Reach out to us via email, phone or use the live chat feature.


+44 (0)20 8293 1188
If you can’t find what you need, give us a call.
* Available: Monday – Friday (9am – 5pm UK Time)


Send us an email, we would love to help!
* Available: Monday – Friday (9am – 5pm UK Time)

Live chat

Need an answer quick? Send us a message.
* Available: Monday – Friday (9am – 5pm UK Time)

Frequently asked questions

Our qualified and experienced teaching staff are passionate about helping you to develop the academic skills and language required for your future education and career.

Our fantastic group of teachers have been trained specifically to deliver online classes and use all the tools available to ensure your learning experience is enjoyable and academically successful. Our staff pride themselves on providing the best educational experiences and assisting you to reach your goals.

Still have a question?

If you can’t find answer to your question in FAQs, please feel free to Contact Us. We respond to most queries within 24 hours.